Terms and Conditions
Shipping Policy
Last updated: August 16, 2026
Thank you for shopping with OLVESSA. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day. During exceptionally busy periods, processing may take slightly longer.
Estimated Delivery
International orders are normally delivered within 7–12 business days after dispatch.
The total estimated timeframe is therefore:
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Processing: 1–2 business days
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Shipping: 7–12 business days
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Estimated total: 8–14 business days from the order date
Delivery estimates are not guaranteed. Customs inspections, carrier disruption, severe weather, public holidays, or an incorrect delivery address may cause delays outside our control.
Order Tracking
When tracking information becomes available, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
You can follow your delivery through the Track Your Order page on our website.
International Orders
International customers are responsible for providing a complete and accurate delivery address.
Depending on the destination country, an order may be subject to customs inspections, import taxes, duties, or other charges. Where applicable, these charges are the customer’s responsibility and are not included in the product or shipping price unless expressly stated during checkout.
Multiple Packages
Some orders containing multiple products may be fulfilled from different locations. If this happens, items may arrive in separate packages and tracking details may be provided for each shipment. You will not be charged additional shipping fees unless disclosed at checkout.
Incorrect Addresses
Please review your delivery information carefully before completing your purchase.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
We are not responsible for orders delivered incorrectly because the customer provided an incomplete or inaccurate address.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please check the tracking information first.
If tracking has not updated for seven consecutive business days, or your order is more than seven business days beyond the estimated delivery window, contact us so we can investigate with the shipping provider.
Lost or Damaged Packages
If your order arrives damaged, contact us within seven days of delivery and include:
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Your order number
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A description of the problem
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Clear photographs of the product and packaging
If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbours, your building reception, and the delivery carrier before contacting us.
Contact Us
For questions concerning shipping or delivery, contact us at: