Privacy policy

PRIVACY POLICY

Last updated: August 22, 2026

OLVESSA operates shopolvessa.com and is responsible for the personal information described in this Privacy Policy. Our store is powered by Shopify, which provides the ecommerce platform through which we sell our products.

INFORMATION WE COLLECT

When you visit our store, contact us or place an order, we may collect:

  • Your name, email address and telephone number

  • Your billing and delivery addresses

  • Order, payment and transaction information

  • Communications you send to customer support

  • Device, browser, IP address and website-usage information

  • Cookie, analytics and advertising information, subject to your privacy choices

Payment-card information is processed securely by Shopify and our payment providers. OLVESSA does not directly store complete payment-card details.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process payments and fulfil orders

  • Arrange delivery through our fulfilment and shipping partners

  • Send order confirmations, tracking information and service communications

  • Provide customer support

  • Manage cancellations, returns and refunds

  • Detect fraud, misuse and security incidents

  • Operate, analyse and improve our store

  • Meet our legal, tax and accounting obligations

  • Send marketing communications where permitted or where you have provided consent

LEGAL BASES

Where UK data-protection law applies, we process personal information because:

  • It is necessary to perform a contract with you, including processing and delivering your order

  • It is necessary to comply with legal obligations

  • It supports our legitimate interests in operating, securing and improving our business, provided those interests do not override your rights

  • You have provided consent where consent is required, including for certain marketing or non-essential cookies

HOW WE SHARE INFORMATION

We may share personal information with service providers that help us operate the store, including:

  • Shopify

  • Payment processors

  • Product-sourcing and fulfilment partners

  • Delivery carriers

  • Customer-support and technology providers

  • Analytics and advertising providers, subject to applicable privacy choices

  • Professional advisers and authorities where disclosure is legally required

These providers may process information only as necessary to perform their services or as otherwise explained in their own privacy policies.

SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve its ecommerce services. Information submitted through our store may be transmitted to Shopify and other service providers in countries outside your country of residence.

You can learn more in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

INTERNATIONAL PROCESSING

OLVESSA is based in the United Kingdom, currently serves customers in the United States and uses service providers that operate internationally.

Personal information may therefore be processed outside the country where you live. Where required, recognised legal safeguards are used for international transfers.

COOKIES AND ADVERTISING

Our website uses cookies and similar technologies for essential store functions, analytics, personalisation and advertising.

Where required, you can manage non-essential cookies through the cookie banner. Eligible US residents can also use the “Your Privacy Choices” page in the store footer to manage applicable advertising and data-sharing choices.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Provide customer support

  • Meet legal, accounting and tax obligations

  • Prevent fraud

  • Resolve complaints and disputes

SECURITY

We use reasonable administrative and technical safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

YOUR RIGHTS

Depending on where you live, you may have rights to:

  • Request access to your personal information

  • Request correction or deletion

  • Object to or restrict certain processing

  • Receive a portable copy of certain information

  • Withdraw consent where processing relies on consent

  • Opt out of certain targeted advertising or data sharing

  • Submit a complaint to a data-protection authority

We may need to verify your identity before completing a request.

If you are in the United Kingdom, you can also submit a complaint to the Information Commissioner’s Office at:

https://ico.org.uk/

CHILDREN

Our store is not intended for children, and we do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this page with its revised date.

CONTACT US

For privacy questions or requests, contact:

OLVESSA

Email: support@shopolvessa.com

Telephone: +44 7904 725147

Postal address:
Maxden Court, 18
London SE15 4LQ
United Kingdom